Shipping, Returns and Privacy Policy

Shipping Policy:

Orders will normally be processed within 48 hours. Delivery via USPS ground is usually between 5-8 business days. International shipping via USPS is usually between 7-21 business days. International orders delivery dates may vary and can also depend on customs in that specific country. If you have any questions regarding your order please contact our customer service department.

Returns Policy

14 Day Money Back Guarantee (Less S/P&H & Restocking fee). To obtain your return authorization number, please email us at Info@biplate.com or call our customer service department at 305-515-4738. Please include your complete name, address, daytime telephone number and email address inside the return package.

We are not responsible for delays in time of arrival due to postal service interruptions such as weather, holidays etc.

Disclaimer: BiPlate LLC is not responsible for customs/duties charges that are requested from certain countries at the time of delivery. These charges are not associated with our company and are calculated by the customs officials in that specific country. These charges are not eligible for reimbursement by BiPlate LLC. We ship via USPS standard shipping worldwide.

Privacy Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.